What we collect
We may collect the following information:
- information that you provide through the Website (including information provided when signing up for website updates and information provided when submitting a website request form through the “contact us” section of the Website) . We may also ask you for information when you report a problem with the Website;
- if you contact us by phone, e-mail, social media or otherwise, we may keep a record of that correspondence;
- information provided through social media when you "follow" or "like" our account (or the equivalent on other social media platforms); and
- details of your visit to the Website (please see the section on cookies below for more information.
- name and job title;
- contact information including email address;
- demographic information such as postcode, preferences and interests;
- information included on technical or other documents;
- other information relevant to customer surveys and/or offers; and
- payment card details.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- for internal record keeping;
- to improve our products and services;
- for social media analytics;
- we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided;
- to contact you for market research purposes by email, phone, fax or mail;
- to customise the website according to your interests;
- to respond to your enquiries for further information;
- to comply with legal obligations;
- to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us.
We may keep personal data which we collect for up to 5 years after you cease using the Website, for any of the purposes mentioned above.
We may disclose your personal information:
- to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006; and
- to selected third parties including:
- business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you; and
- analytics and search engine providers that assist us in the improvement and optimisation of our website.
We will disclose your personal information to third parties:
- in the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets;
- if Don & Low or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;
- if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms & Conditions and/or our terms & conditions of sale;
- to protect the rights, property, or safety of Don & Low, our customers, or others which includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Unfortunately, the transmission of data via the internet is not completely secure. Although we will take all reasonable endeavours to protect your personal data, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk. Once we have received your information, please be assured that we will use strict procedures and security features to try to prevent unauthorised access to, destruction of or damage to such personal data.
The website does not automatically capture or store personal data from visitors to the Website, but we may collect information about your computer, including, where available, your IP address, operating system, browser type and version, time zone setting and browser plug- in types and versions for system administration and to collate aggregate information. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular website. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
This helps us analyse data about web page traffic and improve the website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better Website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the Website.
Links to other websites
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the Website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org. You should note that such withdrawal of consent shall not affect any processing of your personal data which took place prior to the date of withdrawal, where valid consent was in place at the time of processing.
You will also be given the opportunity to opt out of receiving marketing information on each piece of marketing information we send to you. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so i.e. given to a distributor/partner which will help your query or sale. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Act.. If you would like a copy of the information held on you please write to Newfordpark House, Glamis Road, Forfar, Angus, DD8 1FR.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.